Shipping policy

At Malcolm Arcade, we aim to deliver your orders safely and efficiently. We are committed to providing a smooth shopping experience, from placing your order to receiving your products at your doorstep.

Please read our shipping policy below for information about our delivery process.

1. Shipping Destinations

We currently offer shipping within the United Kingdom only.

We do not offer international shipping at this time. Orders can only be placed for delivery addresses located within the United Kingdom.

2. Order Processing Time

All orders are processed within 2–3 business days after payment confirmation.

Our processing time includes order verification, product preparation, packaging, and dispatch.

Please note that orders are not processed or dispatched on weekends or public holidays.

3. Shipping & Delivery Time

Once your order has been processed and dispatched, the estimated transit time is 3–5 business days.

Our estimated total delivery timeframe is:

  • Order Processing Time: 2–3 business days

  • Transit Time: 3–5 business days

  • Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may occasionally vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

You can use the tracking details to follow your shipment and monitor its delivery progress.

5. Shipping Delays

While we aim to deliver all orders within the estimated timeframe, unexpected delays may occasionally occur.

These may include:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • High-volume shopping periods

  • Other unforeseen delivery circumstances

We appreciate your patience and understanding if your order takes longer than expected.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Malcolm Arcade cannot guarantee delivery to incorrect or incomplete addresses. If you notice an error in your shipping details, please contact us as soon as possible.

7. Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will do our best to assist you and help investigate the status of your shipment.

8. Contact Information

If you have any questions regarding our shipping policy or need assistance with an order, please contact us:

 Name: Malcolm Arcade
Phone : +441162623857
Gmail: support@Malcolmarcade.shop
Address: Malcolm Arcade, Leicester LE1 5FT, United Kingdom

Thank you for shopping with Malcolm Arcade. We appreciate your trust and look forward to delivering your order!